Terms of Service

Welcome to Rancher’s Express. By purchasing our products or using our retail or wholesale services, you agree to the following Terms of Service.

1. Introduction

These Terms of Service (“Terms”) apply to all customers of Rancher’s Express, including retail shoppers, online buyers, restaurants, commercial clients, and wholesale accounts. By visiting our website, placing an order, or purchasing in-store, you agree to these Terms.

2. Products & Availability

We supply fresh and frozen meat, specialty cuts, value-added products, and wholesale items.

Availability may vary due to market conditions and supplier availability.

Products or pricing may change without notice.

3. Pricing & Payment

All prices are listed in Naira and may fluctuate.

Final pricing for weighed items may differ slightly from quotes.

Accepted payment methods include: [cash, debit cards, mobile payments, etc.]

Wholesale customers may require approved credit or deposits.

Pricing errors may be corrected at any time.

4. Custom, Bulk & Special Orders

Custom cuts, bulk purchases, and standing orders may require advance notice.

Processing times vary depending on availability and order size.

5. Delivery Policy 

Delivery time frames are estimates and not guaranteed.

Customers must ensure someone is available to receive the order unless otherwise arranged.

Responsibility for product quality transfers to the customer upon delivery.

6. Refunds & Quality Concerns

Due to the perishable nature of meat:

Returns are not accepted.

Quality concerns must be reported within 24 hours of purchase or delivery.

A receipt and/or photos may be required.

Remedies may include replacement, store credit, or refund — at our discretion.

We are not responsible for spoilage caused by delayed pickup, improper storage, or mishandling after purchase.

7. Food Safety Responsibilities

All products are processed in compliance with health regulations.

Customers are responsible for proper refrigeration, freezing, and cooking.

We are not liable for any harm resulting from improper handling once the product leaves our care.

8. Allergen Notice

Although we maintain high standards of cleanliness, cross-contact with allergens may occur depending on your facilities/equipment.

Customers with allergies should consult staff before purchasing.

9. Wholesale & Commercial Accounts

Wholesale customers must keep account information current.

Contract pricing or supply terms may change due to market conditions.

10. In-Store Conduct

We reserve the right to refuse service to anyone engaging in:

Abusive or threatening behavior

Unsafe conduct

Disruption of business operations

11. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the cost of the purchased product.

We are not responsible for indirect or consequential damages.

12. Updates to These Terms

We may update these Terms at any time. Continued use of our website or services indicates acceptance of any changes.

Contact Information

For questions or support, please contact:

RANCHER’S EXPRESS

WHITESAND BEACH ESTATE, OFF KOLA OLOGOLO STREET, 

OLOGOLO LEKKI LAGOS

+2347076182393

www.ranchersexpress.com